Every product can be returned within 30 days without giving any reason.

Returns are free, no matter what country you purchase from. Just download our refund form here. Contact us and we will respond within 24 hours.

If your products has any flaws whatsoever, we will send you a replacement.

Shipment Tracking

You will find the consignment number/parcel number in the shipping confirmation email.

If you have not yet received a shipping confirmation, the package is still in the depot of our warehouse.

This can have several reasons:

  1. Important data is missing from your order, e.g. personalization text, house number or similar and we have contacted you about this and are waiting for a response. Please check your e-mail inbox briefly.
  2. You have chosen Bank Transfer or Prepayment as your payment option and we have not received the payment in our bank account. This may take up to 5 working days.
  3. There may be delays from our shipping providers due to external influences such as Covid-19.

If you have not received a package after 10 days, please contact our customer support. You can find our contact form below.

Here you can find all the relevant answers on how to care for your Calisso knife: Maintenance & Care

Calisso Damascus knives remain sharp for a particularly long time due to their different hard layers of steel and iron, but even the best knife will lose its sharpness one day. Depending on the stress on the blade, this can take between 1 to 10 weeks.

We recommend resharpening with a water whetstone. Grinding stones with different grits are particularly recommended so that the so-called "basic sharpening" can be performed first followed by the "fine sharpening". For the basic sanding we recommend a grit size of 400-1000 and for the fine sanding a grit size of over 3000.

To the whetstone with 400 and 1000 grit
To the whetstone with 3000 and 8000 grit

When grinding, take into account the various cutting angles! The cutting angle is the angle on each side of the blade. Both cutting angles added together give the cutting burr.

Grind Abalone/Aquamarine/Ruby Line knives at a ~8° cutting angle.
Grind Aristocratic Line knives at a~15° cutting angle.

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In the "Payment" step of the checkout process, you can select your preferred payment method.

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All available payment options we accept can be found at the lower right corner of our website. In addition, we also offer "payment in advance".

We are very pleased that you want to work with us. You can submit your request here and learn more about the possibilities of a cooperation: Collaboration Request

Contact Form

Do you have questions, comments or feedback?
Please fill-out our contact form below and our customer support team will get back to you within 24 hours.